As a renter, you have surely often asked yourself how you can improve your service. Many times this meant redecorating the interior or exterior of your accommodation, and increasing your offer by implementing additional benefits, like parking space etc. But welcoming guests and creating the right atmosphere during their stay in your accommodation can be crucial for the whole experience and making a good impression. Although there is still no rulebook that can tell you how to be a perfect host, we have prepared some advice for you, based on customer experience and feedback.

BEFORE THE TRIP

The trip experience starts the moment your guests pay for their tickets and book accommodation. Make sure to give your guests as much information as possible – regarding your accommodation, your destination, as well as any rules or laws, if necessary. During the COVID-19 pandemic, it is also important that you are available to foreign guests for all information regarding the pandemic. For example, find local centres where they can get tested. You can help them by organizing transport from the airport or give them additional information about the location of your accommodation, to ensure that they arrive happy and satisfied. A few days before their arrival, make sure to remind them of check-in times and the registration process once they arrive.

ARRIVAL AND STAY

Most guests care about the interior design of their accommodation. Aside from the fact that they like to see that the accommodation looks exactly like in the photos, they also care about the space being clean and tidy, and it is important that all furniture and devices are functional and ready to use. After their arrival, welcome them with a gift and wish them a pleasant stay. Many guests appreciate when their renters are at their service, but they also prefer to not be disturbed during vacation. During the pandemic, it is also possible that guests will want to minimize contact with their renters. Ask them if they have any special requests regarding the check-in process, and offer them the possibility of self check-in at the entrance, online or through an app.

DEPARTURE

After the whole trip has went well, it is time for your guests to leave. Before they leave, it would be good that you notify them about the check-out time and everything that they have to do before they check out. Just like before their arrival, you can offer to drive them to the airport or bus/train station, and help them find a place to leave their luggage while waiting to go home. After they leave, remind them to leave a review on your website because this can help you find new guests.

You can also advertise your accommodation on our site, where our professional team will take care of your reservations.